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hello@torvistudio.comCommon questions
Where do I find purchase terms or request a refund?
See our app terms and the Apple Media Services terms for App Store purchases. Refund requests use Apple’s refund process. Refund eligibility depends on the purchase and applicable law; store procedures do not replace your statutory consumer rights. Contact us if content is missing or the app does not work as described.
How do I restore my purchases?
Open Hue Bounce, go to the Shop, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used to buy them.
My progress didn't sync between devices
iCloud sync is enabled by default when available and can be disabled in Hue Bounce Settings. Check that sync is enabled and both devices use the same Apple Account with an internet connection. Supported progress, coins, tokens, unlocked cosmetics and selected settings sync; hearts, refill timing and pending consumable rewards do not. Syncing is not always instant. Remove Ads is restored separately through Shop → Restore Purchases.
How do I remove ads?
Buy the one-time "Remove Ads" option in the Shop to disable banner and interstitial ads. In version 1.0.3, the paid interface uses coins for hearts, revival and token doubling. Rewarded videos are voluntary where offered; Remove Ads does not promise extra rewarded-video offers. If you already own it on this Apple ID, use "Restore Purchases" to re-enable it.
How do I change ad tracking or delete my data?
In version 1.0.3, ad loading and display are gated by Google's current UMP status and completed ad startup. Consent forms and an ATT request are shown when applicable, not necessarily on every launch. Use Settings → Privacy options where available to change advertising choices, and iOS Settings → Privacy & Security → Tracking to change tracking permission. Deleting the app and its data removes local storage; offloading does not. iCloud copies, device backups, Game Center and store records are separate and may remain. Turning sync off applies only to this installation/device and does not delete the cloud copy. After deleting and reinstalling the app, sync is enabled by default again and previous progress may load automatically. See our Privacy Policy for details.